Shipping & Returns

United States Domestic Orders

  • Standard USPS First Class Shipping — $5 flat rate 
  • Orders over $100 receive free USPS First Class shipping

International Orders

  • USPS First Class International — $15 flat rate
  • Orders over $200 receive free USPS First Class shipping

Most orders will ship out within 2 days of ordering (we do not ship Saturdays, Sundays or holidays). 

International Orders

Once shipped most items are received in the time frames listed above. However, please understand that we can not control the postal services and/or Customs. Sometimes there may be postal delays or your package may be stopped at Customs, this is out of our control.

We are not able to track an order once it leaves the United States. 


Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We value your package at the accurate amount you paid for the item through our website.

 

European Customers: Check out our UK partner Pole Sweet Pole UK! You may find better shipping options and avoid customs or duty fees. www.polesweetpole.co.uk

Returns & Exchanges

Satisfaction and fit are very important to us. If you do not like our product, change your mind or if the item is ill-fitting we will happily refund your order. All items may be returned within 30 days of delivery if unworn and unwashed.

Sale and closeout items are not eligible for returns. 

Please use our return center link on the side bar navigation to initiate a return. 

Exchanges:
We like to keep things simple. In order to make an exchange, please follow the return process shown above. You will be refunded once your item has been received, but in the meantime, feel free to place a new order for your preferred item. All standard shipping charges apply for redelivery.